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‎07-13-2023 06:49 PM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I am trying to install an HP 8025 printer. I have tried to use the HP Smart app to install the printer. The app shows the printer I want to install, but when I click on the image of the printer to start the install the app tells me the printer needs to be powered on. The printer is powered on. I can print test pages from the printer itself. The display is lit up and ready to go when I click on the pic of the printer to install. It always tells me the printer must be powered on. I unplugged and restarted my PC and the printer two different times. Same result. I have also tried going into Windows 10 settings to install the printer, but the printer is not listed as an option for install. I ran "Get Help" in the Win10 printer settings pages, but it did not find the printer. HELP!!

Category:
1 REPLY 1

‎07-16-2023 06:37 PM

HP Recommended

Hi @win10suxbad,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 

2. Touch Network Setup. 

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes.

 5. Print the network configuration page and verify that the network settings have been reset.

 

Connect the printer using Wireless setup Wizard

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 

2. Touch ( Settings ). 

3. Touch Wireless Settings. 

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. 

5. Follow the display instructions to complete the setup.

 

Refer to page number 123 in this user guide for further assistance:- Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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