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HP OfficeJet Pro 9010 All-in-One Printer
Ubuntu LTS

Hello,

I've got a HP Printer 9010 Pro, which crashed a time ago.
I've done a factory reset to get it "unstuck".
Sadly now it's more stuck, it won't go past the printing of the alignment page, which I actually don't care about because I just want to use the scanning functionality.

I'm using genuine HP cartridges, some have run out of ink, but as I don't have the need to print right now I don't care and would just want to make use of the scanning functionality of my device.

How can I bypass this obnoxious menu so I can use my device?
As said I'm not going to add ink, into a device I'm not planning on using to print with but only using to scan.
So replacing my ink cartridges is not going to be a useful solution, as I've seen mentioned very often on this support forum.

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