HP Printer Assistant Update IP Address function does not work

[JaseBJJ]

Everytime my router restarts, it seems to reassign all the IP addresses. Which means my printer software (HP Printer Assistant) no longer works. HP Smart (an app) allows printing - but does not have the fuctions of the full Printer Assistant app.

So I need to be able to update the IP address in the Printer Assistant app. It does have a "update IP address" fuctions - however it does not work, I get the error "We are currently unable to update the device. Please reboot your system and try again if you still have problems using the device."

Rebooting does not help.

I don't think I should have to uninstall and reinstall the software everytime we have a power outage.

How can I fix this? When I need to print or scan something, I useually need it then and there - not after 20 minutes or more of trouble shooting.

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Hope that helps!