HP Printer Assistant - missing scan option?

[simeeon]

Hope you can help.

I'm am missing the scan option on the scan tab of the 'HP Printer Assistant' software. This has been re-installed a few times and my other printers of the same make can see the option.

[The_Fossette]

@simeeon,

Welcome to the HP Support Community!

Are you able to make a copy?

I recommend you root uninstall the printer and then reinstall it and check if it helps.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

If you continue facing the issue, the HP Print and Scan Doctor might get this sorted out

Please download and run the HP Print And Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Scanning 

Alternately, I recommend you try using the scan and capture and check if it helps. Please refer to the below link to know more about HP scan and capture.

https://support.hp.com/in-en/document/c04675206

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!