HP Printer Assistant

[Seamus80]

I followed the on screen instructions to install the drivers for my new printer. The printer shows up on my desktop but when I click on it it doesn't open Printer Assistant, instead it opens a screen to 'Add new Device'. I tried to follow the on screen instructions to do so but when I got so far I keep getting the message 'connection to the network was lost'. Both my laptop and printer are definitely connected.

I can print from my laptop but when I try to Scan using the button on the printer I get a similar message on the printer. Apparently I need to turn on 'Scan To Computer' but I can't do that if I can't open Printer Assistant.

I'm by no means a computer whizz. Someone please help!!

[Dragon-Fur]

@Seamus80 

Edits - Update - Add HP Smart App link / information

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

It sounds like you are trying to install the Full Feature Software / Full Driver.

You cannot install regular software using Windows in S mode.

What does this mean?

You cannot install the Printer Assistant / printer software in this restricted version of Windows.

You can only install applications from the Microsoft Store.

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

Mobile Options for Supported Printers / Mobile Devices

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first.

Open the section for your printer:  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

Operating System Information here:

Microsoft - Windows 10 in S mode FAQ

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5544 All-in-One Printer 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"