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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Printer Assistant

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01-23-2021 02:43 AM
I followed the on screen instructions to install the drivers for my new printer. The printer shows up on my desktop but when I click on it it doesn't open Printer Assistant, instead it opens a screen to 'Add new Device'. I tried to follow the on screen instructions to do so but when I got so far I keep getting the message 'connection to the network was lost'. Both my laptop and printer are definitely connected.
I can print from my laptop but when I try to Scan using the button on the printer I get a similar message on the printer. Apparently I need to turn on 'Scan To Computer' but I can't do that if I can't open Printer Assistant.
I'm by no means a computer whizz. Someone please help!!
01-23-2021 07:24 AM - edited 01-23-2021 08:03 AM
Edits - Update - Add HP Smart App link / information
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It sounds like you are trying to install the Full Feature Software / Full Driver.
You cannot install regular software using Windows in S mode.
What does this mean?
You cannot install the Printer Assistant / printer software in this restricted version of Windows.
You can only install applications from the Microsoft Store.
HP Smart for Windows
HP Smart is an application available in the Microsoft Store
Learn how to use HP Smart on your Windows 10 computer.
Open the Software and Drivers Support Website for your printer > Check the Box Get the App
OR
HP Printers - Using the HP Smart App (Windows 10)
NOTES:
- Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
- Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.
Mobile Options for Supported Printers / Mobile Devices
Mobile Printing – Options, How-to, Help, and Information
Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.
Read this document first.
Open the section for your printer: Find your printer and supported applications.
HP Printers - Mobile Printing Solutions Compatible with HP Printers
HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ
HP Printers - Using the HP Smart App (Android, Apple iOS)
Operating System Information here:
Microsoft - Windows 10 in S mode FAQ
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 5544 All-in-One Printer
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