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Message 1 of 2
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Flag Post

HP Printer Driver not installed

HP Recommended
HP Office Jet Pro 6978
Microsoft Windows Server 2019

This printer was working fine for me. It works fine for other people in my home. But, I must have did something on my computer. It is not printing. It keeps saying driver not found. I've uninstalled and re-installed so many times I've lost count. However, I did find a HP file even (uninstall won't uninstall) keeps giving me an error. I've tried even Microsoft online help. I've down loaded HP DR. all it says is drivers not installed. When I try to install again I get the same response. Help Please!

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HP Support Agent
HP Support Agent
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HP Recommended

@123mv, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

 

Were there any recent updates on the computer?

Did you make any changes to the driver settings?

 

Meanwhile, try the following steps-

 

Restart the print spooler and try uninstalling the drivers

 

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

 

Now uninstall and reinstall the printer driver. Follow the steps below-

 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Now, download and install the full-featured software from here.

 

If the issue persists, I would suggest you try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Let me know the outcome.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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