HP Printer E67660 unsupported disk error

[Brazzy77]

Hello,

pls need help for my printer. i bought my printer without HDD, after i bought the HDD and i follow all the process (download the latest version of firmware and unzip in usb disk FAT32...) i have this error code (98.00.02 Error). after restart the initial message appear again (error: 99.09.60 unsupported disk).

[Valsimot]

You bought HP disk for that printer model or a plain HDD ?  You can't install just and HDD

[Brazzy77]

yeah i bought all the kit of that printer model and the seller send me with and usb key who contain a firmware and process.

[Valsimot]

In the preboot menu scroll down to Administrator -> Manage disks -> Boot device and run Erase unlock after that go back to Administrator- >Dovload -> USB Thumbdrive and download firmware from USB 

[Brazzy77]

i did many times but still have the same message. 

when I click on erase/unlock, it executes in less than a millisecond, hard to believe that the command is executed. Is it possible to try to format the HDD elsewhere and come and install it to see if that's the problem??

[Valsimot]

The disk is encrypted if you connect it a computer and manage to format it you will get a plain hdd. Did you run partitial clean and format from preboot those are quick? 
When you go to Download - USB Thumbdrive the firmware is recognized for that printer model and you can run it?