HP Printer Settings

[maskasuba]

We have multiple M607 printers on the network connected to a Windows Server 2016 and then shared onto the network. Recently we've been having a lot of issues with printers disappearing from search and settings not working. For example. Tray 1 is manual feed and Tray 2 is a special paper with writing on the back. We have additional Trays 3 and 4 installed and they are plain paper and Envelope #10 respectively.

We add these printers to the to the server twice. For example, add the printer once with name A and again with name Ab. Under device settings we leave Printer auto select to Letter, Manual feed to Letter, Tray 1 Letter, Tray 2 Not Available, Tray 3 Letter, and Tray 4 Envelope #10. Tray 2 keeps resetting to letter and not staying as Not Available.

For Ab we set as follows. Printer Auto Select Letter, Manual Feed Letter, Tray 1 Letter, Tray 2 Letter. Then under Installable Options we set Trays 3 and 4 as not installed. These Trays also seem to reset themselves back to Letter.

When adding these printers it takes upwards of 4 minutes and sometimes says it couldn't connect to the printer. Once added there never seem to be connection issues. After installing both and printing to A is prints from 3 as it should. But then printing from Ab it also prints from 3 which makes no sense because if the Device Settings were sticking it shouldn't even know Tray 3 exists.

We have tried every driver from HP and I am at a loss. There is at least a dozen machines affected and is causing a lot of tension with this department. I don't know if there is somewhere else that I need to be setting something but I don't think that will help as these settings seem to not be sticking as is.

So the biggest issues are it takes minutes to add a printer, they randomly disappear from search (but remain connected once added), and settings do not seem to be sticking.

[Irfan_06]

Hi @maskasuba,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with your printer that requires advance support.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support