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‎12-18-2024 06:19 PM - last edited on ‎12-20-2024 06:38 AM by Retired

HP Recommended

THE BEST BOARD FOR THIS PRODUCT IS:    PRINTER - Scan, Copy or Fax

(Drop Down Would NOT Let Me Select This.)

My Display Screen is Currently  UNTOUCHABLE.

Everything seems to work correctly except I can't use the Display Screen. 

It displays what it is doing but doesn't allow me to interact with it.

I am using Win11, all drivers, firmware is up-to-date with a malware scan.

Is there a Tweak that I can do? I  Could there be an update that is blocking printer displays use?

2 REPLIES 2

‎12-20-2024 05:05 PM

HP Recommended

Hi @CYNDY101 

 

First things first, what is your Printer model ? 

 

Deskjet, Laserjet, Photosmart, Envy ?

ferRX_0-1734740139754.png

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
1 person found this reply helpful
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‎12-27-2024 11:27 PM

HP Recommended

Hi @CYNDY101 

Please try to restore your printer with the steps in the next video:

>> https://www.youtube.com/watch?v=W49WuAXp4RQ&ab_channel=303Electronics

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
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