HP Printers

[piyusmagh]

Just wanted to ask a question/vent about HP printers.

I just spent about an hour of my life trying to install one of these things and running into errors every step of the way. We're trying to make our users/service desk install the printers via USB only because

We really don't want to be supporting home networks

Also while on VPN now, print jobs can't be sent to local printers that are connected via network (although it worked with no issue before, but hasn't since an upgrade), but will print to them if they are connected via USB.

Anyways, trying to set up an OfficeJet Pro 9010, but the printer would constantly go into an error state when trying to print a test page to it. I tried:

Installing via Add a Device, both with the OfficeJet Pro 9010 drivers and the HP Universal PCL6 (errored out both times)

Installing via HP app, but this failed because it will only see printers on the network the computer is connected to

Tried to find drivers the old fashioned way on the HP website, but they literally don't have the basic drivers for (at least) this specific device

Lastly, when you turn on the printer, it asks how you want to connect it, and the only options it gives are Ethernet or Wifi.

I finally caved and the user connect it to her wifi, install it via Add a Device with the WPS PIN it makes you enter, and installed it.

Tested it off VPN, on VPN, and on VPN with a program the user uses a lot, all successful. So, the only conclusion I can come to is that the computer can see the printer is connected via USB, but the printer itself can't be installed via only USB for some ungodly reason.  Why even include a USB port on the printer if you can't install it via USB.

I guess I don't really have a question, except maybe is there any way at all to install them via just USB?

Appreciate it.

[A_Gayathri]

Hi @piyusmagh,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

@piyusmagh,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!