• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

This solution worked for me. Thanks.

HP Recommended

Have the same problems, installed HP smart, it was of no help.  Using OS catolina vs 10.15.7 on Mac air with HP color Laser Jet Pro MFP180nw.  Have tried apple store, HP.  Can print only pdf files only thru Hp Smart.  All applications of Apple will not print because no drivers found. applications like pages, numbers, keynote.  Even Google can not print.

HP Recommended

Where did you find the generic driver?  I have the same issue and want to find the right firmware for my printer...

HP Recommended

Had this issue weeks ago, not initially related to this latest Printing problem.  Back then the error message was ‘waiting for printer to become available’.  So I tried this on Oct 23 when we all started having printer issues and it didn’t work.  However since the passage of time, HP and/or apple has figured it out.  I got this off a reddit site a few weeks ago.

I’m using an HP office jet pro 8600 and I’m running an IMac with Catalina 10.15.7

 

whben_0-1603822762113.png

After this step of removing print drivers, go back to system preferences and add your printer.  It will take a few minutes to load the software.  It solved my problem.  Hope this helps some of you!

 

HP Recommended

So it looks like my screenshot didn’t work.

 

Remove print drivers

 

1.From the menu bar in Finder choose Go>go to Folder.  Type /library/printers/ and click Go

2.the printers folder opens.  Choose Edit>select all, which selects all items in the Printers folder

3.Choose File>new folder with Selection, which puts all of the selected items onto a new folder named New Folder With Items.  To save storage space, you can delete this folder.

 

Then go to System Preferences and add the printer.

 

HP Recommended

Thank you Whben. This was the only thing that worked for me. Finally I can print!!!

HP Recommended

This worked for me as well.  Thank you!

HP Recommended
HP Recommended
HP Recommended

BryanCustomPure you are the man! Working as before. Thanks for sticking with it and resolving this issue. Gave you a 'Thumbs Up'    You deserve many more!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.