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‎12-16-2021 04:58 PM

HP Recommended
Product: HP Envy 5055
Operating System: macOS 11.0 Big Sur

Hello! I relocated back to the USA after living in Germany and need to reset my region code to the USA so I can use HP 65 ink. Can you please share the instructions? I misplaced what the agent shared with me. 

Category:
2 REPLIES 2

‎12-19-2021 05:02 AM

HP Recommended

@THOMPSLD, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the new ink cartridges after moving to a different country. yes, we need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎12-19-2021 12:18 PM

HP Recommended

Hello - unfortunately there were no values posted in the message. Please share the regional values so I can complete the steps.

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