HP SMART TANK 615

[EstudioIntegral]

THE PRINTER HAS THIS MESSAGE ERROR CODE OXC4EB02FF

HW-MICC12-V 12

WHAT IT IS ABOUT?

THANK YOU SO MUCH

[A_Gayathri]

Hi @EstudioIntegral,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code 0XC4EB02FF on your HP Smart Tank 615 typically indicates a hardware issue related to the printer's printhead or ink system. This error can also be caused by a malfunction in the encoder strip (which tracks the movement of the printhead) or other internal components.
 

Here are a few troubleshooting steps you can try:

1. Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait about 60 seconds.
• Plug the printer back in and turn it on.

2. Check for Paper Jams

• Open the printer and check if there are any paper jams or small pieces of paper stuck inside.
• Ensure the cartridge area is clear.

3. Check the Encoder Strip

• Open the printer and locate the encoder strip (a thin, clear strip behind the printhead).
• Gently clean it with a lint-free cloth dampened with water, making sure not to apply too much pressure.

4. Check the Printhead

• Open the cartridge access door and make sure the printhead is properly installed.
• Remove the printhead, clean the electrical contacts gently with a dry cloth, and reinstall it.

5. Firmware Update Update the firmware on an HP printer

• If your printer is connected to your computer, check if there's a firmware update available for your HP Smart Tank 615 by visiting HP's website or using the HP Smart app.

If the error persists after these steps, it might indicate a serious hardware malfunction
 

Refer to this document: HP Smart Tank 615 Wireless All-in-One User manual

I hope this helps. 

Take care and have a good day.

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