• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-19-2026 07:43 AM

HP Recommended
Operating System: Microsoft Windows 11

Print and photo copy are working, but the scanner is not working.

Category:
Reply
1 REPLY 1

‎10-19-2026 08:14 AM

HP Recommended

Since printing and photocopying are working, the printer itself is likely functioning, and the issue may be related to the scanner software or its connection to Windows.

 

On Windows 11, try opening HP Smart and checking whether the scanner is detected. If it isn’t, restart both the printer and computer, then install or update the HP app from the Microsoft Store. You can also try scanning through the Windows Scan app to see if it detects the scanner.

 

If neither app can find the scanner, download the latest software and drivers for the HP Smart Tank 720 series from HP’s official support website. This can help resolve scanner driver or communication issues without affecting normal printing and photocopying.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->