HP SMart App not working on my windows 10 desxktop

[Frustratedwith1]

HP Smart was working for years (although frustratingly slow) untyil a few days ago it just sits there and churns.  I tried uninstall and downiloaded and inistall and the initial set up just churns.

[Dragon-Fur]

@Frustratedwith1 

Welcome to the HP English Community --

Just this morning -- likely for different reasons -- I had to Reset HP Smart (to remove the account data) and then follow the reset with the Uninstall / Install of the HP Smart app from the Microsoft Store.

After reinstalling, a quick Restart of the computer to be sure "all is set in place".

Will that help in your case?

Maybe -- Reset / Uninstall - Install is a standard "do this and that" solution.

Open HP Smart --

In my case, the app signed in automatically, though you can / should sign in manually if needful.

Next, use "Add Printer" to add your printer(s) back into the app.

No Joy?

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to Reset the App

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Installed Apps or Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 9015e All-in-One Printer  

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