HP SUPPORT ASSISTANT

[JdeCD]

HP SUPPORT ASSISTANT DOES NOT WORK PROPERLY. NOTICES CANNOT BE DELETED. THE HP SUPPORT ASSISTANT ICON HAS A YELLOW CIRCLE WITH A SCAN MARK AND THERE IS NO REAL NOTICE TO ERASE. HOW CAN IT BE SOLVED?

[Nirvana_95]

Hi @JdeCD 

Welcome to the HP Support Community. We are here to help you with the Support Assistant issue.

May I know if you have made any changes to the settings?

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

You could also try the troubleshooting steps shared here: https://support.hp.com/in-en/document/c03601631 

If the issue still persists, could you private message me a screenshot of the error?  In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.

[JdeCD]

Hello Nirvana_95

Thanks for your reply

I only have one product

My device is a printer Product: HP ENVY 5010 All-in-One Printer

Exclamation mark on the HP Support Assistant icon

all the time

When I enter the HP Support Assistant Messages option, it shows "0" but there are "5", and I can't read or delete them

I have not made any changes to the settings.

I have uninstalled and installed the app several times and nothing to do

Thank you for your assistance

[Nirvana_95]

Thanks for getting back to us.

May I know on which system have you installed the HP Support Assistant application? Is it an HP system?

Also, may I know how you uninstall the application? Do you do it from the Programs and Features window? If not, please uninstall the application, restart your system and then try to install it back.

Let me know.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[JdeCD]

Hello again .

Thank you for trying to help me

My system is windows 10. It is not a HP computer

I use the Programs and Features windows to uninstall the application

Following there I am enclosing images abot the situation

I can't delete the messages and and messages folder shows "0" 

I don't know what I can do

[Nirvana_95]

Thanks for your response.

Please note that HP Support Assistant application is only made to use on an HP system. We do not recommend you use it on a non-HP system. However, if you are facing any issues with the printer, we can surely look into it.

Let me know.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.