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HP Recommended
HP OfficeJet Pro 9015
Microsoft Windows 10 (64-bit)

I have migrated to a new laptop but cannot find how or where to reinstall the HP Scan utility.  It was incredibly useful but it now appears to have dropped off the planet!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@casolutions 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

HP Scan is part of the Full Feature / Full Driver.

 

 

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

Full Driver / Full Feature Software does not require a sign-in to use the software.

 

  HP Easy Start Printer Setup Software

 

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver

 

Easy Start...

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

 

Any...

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

=======================================================================

 

and

Optional - HP Smart Windows and Mobile Does require sign-in using your HP Account credentials

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 

  Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

===========================================================

 

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

 

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9015 All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

4 REPLIES 4
HP Recommended

@casolutions 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

HP Scan is part of the Full Feature / Full Driver.

 

 

If you have not done so, download-save-install the Full Feature Software / Full Driver for the printer

Full Driver / Full Feature Software does not require a sign-in to use the software.

 

  HP Easy Start Printer Setup Software

 

  • Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • Reminder:  If using Easy Start, select the Full Driver

 

Easy Start...

  About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).

 

Any...

If using USB:  Connect the cable when instructed to do so (near the last part of the driver installation)

 

After the software is installed, Restart the computer and log in.

 

Full driver provides print and scan functions (even if HP Smart proves to be stubborn).

=======================================================================

 

and

Optional - HP Smart Windows and Mobile Does require sign-in using your HP Account credentials

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

  • Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

 

  Latest versions of HP Smart require that you be signed into the application with your HP Account credentials.

===========================================================

 

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

 

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9015 All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

That worked perfectly ... problem solved.  Thank you.

 

HP Recommended

@casolutions 

 

Excellent.

 

You are welcome.

 

Stay Safe!

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

HP Recommended

deleted

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.