HP Smart 123 not picking up my printer

[KnotNow]

Windows picked up my computer but HP Smart 123 can not find it.

[Bernard42]

           Hello KnotNow,

Wi-Fi connection setup

Check for network issues and review setup requirements if your wireless printer is not found by HP Smart.

Perform the following tasks in the order given. Return to HP Smart after each task to see if the issue is resolved.

1. Restart the printer and the computer or mobile device to clear possible error conditions.

2. Restore Wi-Fi setup mode.

   • Most printers with a touchscreen display or menu: Open the Wireless

     or Setup

     menu, select Network setup or Settings, and then select Restore Network Settings.

   • Printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer to restore default settings by pressing the buttons on your printer.

3. On your computer or mobile device, open the list of available networks.

   • If the network you are connected to is not yours, disconnect from the network and reconnect to your normal Wi-Fi network. Do not connect to the printer Wi-Fi signal DIRECT-xx-HP [your printer model name].

     Note:

     A printer connection cannot be established over public or guest networks that allow guest logins used in schools, hotels, or coffee shops.

   • If the network status is not connected, connect to your network, and then check the status again. A check mark or connected status displays next to the network name when connected.

4. Enable additional connections on your computer or mobile device.

   • Turn on Wi-Fi (PCs only): Enable Wi-Fi even if the computer is connected to the network with Ethernet. If Wi-Fi does not turn on while using the wired connection, disconnect the Ethernet cable temporarily to enable Wi-Fi.

   • Turn on Bluetooth: HP Smart uses Bluetooth to detect the printer.

   • Enable location setting (mobile devices only): After installing HP Smart for iOS and Android, enable the location service in device settings to allow the app to use your location and Bluetooth.

5. Move the printer and the computer or mobile device within eight meters (26 feet) of the router or range extender, and then check the connection status.

   • Printer connection: If the wireless light or icon

     is solid and blue, the printer is connected to the network. If it is off or flashing, the printer is not connected to the network.

   • Computer or mobile device connection: Check the network signal strength. If the wireless icon shows a weak signal status

     , move closer to the router or range extender until a strong signal displays

     . Walls, metal bookcases, and electronics that emit radio signals can weaken the wireless signal.

6. Reinstall HP Smart from your app store, and then add the printer again.

7. Open a website to confirm the internet service is working. If page load time is slow or intermittent, restart the router. If necessary, contact your internet service provider to check if the service is down.

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             Best regards,