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‎07-15-2025 12:20 PM

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: Microsoft Windows 11

Before this issue began, everything was working fine.

 

I have lost all access to my HP9025E. 

Win 11 OS.

HP Smart AND Easy Start will not load onto my PC. 

 

This occurred a few weeks ago after an update to either Windows or HP.

I can not get to a Windows Restore Point that is before the issue.

 

Please advise on the specific, detailed method for allowing my PC to install HP Smart or Easy Start.

 

Will I need to reinstall Windows completely?

 

What Windows or HP files must be deleted to start from scratch? 

 

How do I find and delete the HP files from my system?

 

I called them, and HP customer service could not help.

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4 REPLIES 4

‎07-17-2025 05:26 AM

HP Recommended

@BobLafayette, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

If HP Smart or HP Easy Start won’t load on your Windows 11 PC for the HP OfficeJet Pro 9025e, follow these steps to clean up and reinstall everything from scratch:

 

Uninstall HP Software

  1. Press Windows + R, type appwiz.cpl, and uninstall all HP-related software.
  2. Remove the printer from Settings > Bluetooth & devices > Printers & scanners.

Delete Leftover HP Files

Delete these folders if they exist:

  • C:\Program Files\HP
  • C:\Program Files (x86)\HP
  • C:\ProgramData\HP
  • C:\Users\<YourName>\AppData\Local\HP
  • C:\Users\<YourName>\AppData\Roaming\HP

Optional: Use regedit to remove HKEY_LOCAL_MACHINE\SOFTWARE\HP and HKEY_CURRENT_USER\Software\HP (only if you're comfortable editing the registry).

 

Restart and Reinstall

Add Your Printer

  • Make sure your printer is on and connected to Wi-Fi.
  • Open HP Smart or Easy Start and follow the prompts to install your printer.

Still not working?

  • Create a new Windows user profile and try installing there.
  • Temporarily disable antivirus/firewall during installation. 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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‎07-17-2025 06:14 AM

HP Recommended

Thank you kindly. I will attempt what you suggest over the weekend when I have time and I have also considered just simply reinstalling Windows 11.

 

I will first attempt your method if only to figure out what was going on.

 

I will report back sometime next week or when I've gotten the problem resolved.

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‎07-22-2025 01:18 PM

HP Recommended

I've decided to reinstall Windows 11 and will report back the findings when I've done that.

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‎07-23-2025 06:15 AM

HP Recommended

@BobLafayette, Thank you for your response. 

We see that you are communicating via private message, we shall continue supporting you from there. 

Best regards, 
Max3Aj

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