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‎01-22-2024 01:28 PM

HP Recommended

Android Galaxy S22 (One UI version 6.0, Android version 14) 

HP Smart app (Google Play) version 16.15.2.4462

 

Since the 1/10/24 update (I updated my app on 1/21/24), the HP Smart app on my Android device frequently crashes upon attempting to print, causing blank pages or partially printed pages.

 

Is this a known issue? 

Category:
2 people had the same question
2 REPLIES 2

‎01-31-2024 10:40 AM - edited ‎01-31-2024 10:50 AM

HP Recommended

I was able to print from someone else's phone without issue, so it appears it's an issue with the phone itself (S22)
I'm looking into this more but do not have a known solution. I may have to factory reset and test that.

 

EDIT, I think it's printing from Google Drive that is the issue. I'm downloading files to my phone and seems to be working.

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‎02-10-2024 03:24 PM

HP Recommended

Thank you for updating. Your work around works for my phone & the firmware updated last night for me. I am trying to get help via support, but they are just quoting back computer only solutions. Clearly it's either the app or firmware. 

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