HP Smart App Android

[DaveC18]

The HP Smart App no longer recognises my printer and will not allow me to connect to it. I know it is not the printer as it is connected to 2 other laptops on the same wi-fi connection.  

[Sneha_01]

Hi @DaveC18,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the HP Smart App is not recognizing your printer while it connects fine to other laptops, here are some steps to troubleshoot and resolve the issue:

Step 1: Restart Device

Restart the Printer:

• Turn off the printer, unplug it for a minute, then plug it back in and turn it on.

Restart Your Laptop:

• Restart your laptop to refresh the network settings.

Step 2: Check Wi-Fi Connection

Ensure the Same Network:

• Confirm that your laptop is connected to the same Wi-Fi network as the printer.

Check for Network Interference:

• Ensure there are no network issues. You can try connecting other devices to the Wi-Fi to verify.

Step 3: Update or Reinstall the HP Smart App

Update the App:

• Check for updates in the HP Smart App via your app store.

Reinstall the App:

• If the issue persists, uninstall the HP Smart App and then reinstall it from the Microsoft Store (Windows) or App Store/Google Play (mobile devices).

Step 4: Add Printer Manually

Open HP Smart App:

• Launch the app and select "Add Printer."

Manual IP Address Entry:

• If the printer doesn’t show up, try adding it manually using the printer’s IP address. You can usually find this on the printer’s network configuration page.

Step 5: Check Firewall and Antivirus Settings

1. Allow HP Apps:
   • Ensure that your firewall or antivirus software is not blocking the HP Smart App. You may need to add it to the exceptions list.

Step 6: Update Printer Firmware

1. Check for Firmware Updates:
   • Using another device that recognizes the printer, check if there are any firmware updates available for your printer model and apply them if necessary

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Sneha_01]

Hi @DaveC18 

I hope this message finds you well. 

I wanted to follow up to see if the issue was resolved?

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571 

HP Support