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‎01-16-2025 11:57 PM - edited ‎07-20-2025 05:39 AM

HP Recommended

The scan section of the HP Smart App is missing paper sizes.  IF you are using an HP OfficeJet Pro 7740 the following paper sizes are missing from the scan section...

 

11 X 17 (Tabloid / Ledger)

A3

 

How does one contact the HP Smart App application developers so they can work on fixing the issue and adding the missing paper sizes.

 

HP literally wants users of their printers to use the HP SmartApp.  They even go as far as preventing the user from installing some of the driver/software available to use with the printer.   It's completely ridiculous that HP won't fix a software  app to include the missing paper sizes.  HP if your reading this, FIX YOUR HP SMART APP!!!  YOUR SOFTWARE APP IS MISSING PAPER SIZES.

 

Dragon-Fur, what you don't realize is if you attempt to install the full driver/software a message pops up saying, "We have better software for you."  At that moment in time it will not let you continue with the install of the full driver/software.  It is at that point the Smart App is the only option they give.  HP altered the driver's wanting its users to use the HP Smart App.  The HP Smart App is missing paper sizes.  I can not recommend HP printers until this issue doesn't gets resolved.

Category:
1 REPLY 1

‎01-17-2025 09:39 AM

HP Recommended

@WestMichGaijin 

 

Welcome to the HP English Community --

 

True - Not all paper sizes are included in HP Smart > Scan

 

I believe there was never an intent to provide a full list of individual paper sizes for individual printer models.

 

Depending on the Operating System / version, HP Smart presents the options for the Scan Area with a limited number of what are considered standard size options that might work with most printers. 

 

True - the application is not fully configurable nor does it support customization of the Presets.

 

Other software, perhaps the full driver printer software as offered for the supported Operating System / version, might include customization.  The customization might include Custom Paper Size form settings and Custom Shortcuts / Presets

 

For example, see HP Scan - part of the full driver printer software in Windows.

 

General Example - Original Format HP Scan - Save as JPEG - Main Menu > Page Size = Detect Photos

Note >> Page Size for Documents can be set to "Detect Content"

9025_HP_Scan_menu_JPEG_More_Image_All_89025_HP_Scan_menu_JPEG_More_Image_All_8

 

Regarding the lack of customization in the HP Smart application

I will forward your comments to our Moderator team -

Should there be a followup response, look for a message here before the agent uses other means to contact you.

 

--------------------------------------------------------------------

 

Ideas

 

Should the ADF / flatbed / glass not support the size you seek, Select "Entire Scan Area".

 

After the page is scanned, correct / set the edges of the desired boundary.

 

What else?

Scan the content, set the boundary, select Edit > Crop > Select the size as available or select to Crop to Custom.

 

General Example - HP Smart - Windows - Scan > Presets = Document

HP_Smart_Win_Scan_Document_Save_11HP_Smart_Win_Scan_Document_Save_11

 

General Example - HP Smart - Windows - Scan > Presets = Photo

Edit > Crop

HP_Smart_Win_Scan_Edit_Image_Set_5HP_Smart_Win_Scan_Edit_Image_Set_5

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series  

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

 

Dragon-Fur

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