HP Smart App Won't Download

[LRRazorback]

HP Smart wasn't working for Scanning, it would just sit there and never display the image, so I uninstalled the  HP Smart App and now it gives me the error: 0X80070005

I found this article online, https://support.hp.com/us-en/document/ish_6798169-6798236-16but when I enter the command in the RUN box and press OK, it just sits there.

My computer is fully up to date with December Updates of Windows.

[A_Gayathri]

Hi @LRRazorback,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing an issue with the HP Smart App on your computer. The error code 0X80070005 is a common Windows error that often relates to permissions issues.

Here are a few steps you can try to resolve the problem:

Run as Administrator: Right-click on the HP Smart App shortcut and select "Run as Administrator." This ensures that the application has the necessary permissions to function properly.

Check User Permissions: Ensure that your user account has the necessary permissions to install and run applications on your computer. You can check and adjust user permissions in the Windows settings.

Reinstall HP Smart App: Try reinstalling the HP Smart App. Download the latest version from the official HP website and install it again.

Windows Update: Although you mentioned that your computer is up to date with December updates, it's worth checking for any new updates. Sometimes, there might be a fix or compatibility update that can resolve the issue.

Antivirus and Firewall: Check if your antivirus or firewall software is blocking the installation or proper functioning of the HP Smart App. Temporarily disable them and see if the issue persists.

Event Viewer: You can use the Event Viewer in Windows to check for more detailed error messages related to the installation or operation of the HP Smart App. Look for any error logs that might provide additional information.

I hope this helps. 

Take care and have a good day.-

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