HP Smart App Won't Let Me Log In

[BXS]

When I open my app on my desktop to scan, it says I need to login in....but then it just gets stuck on a page that says : FIND THE OPEN BROWSER WINDOW WHICH MAY BE MINIIZXED OR BEHIND THIS WINDOW.  But it isn't. When I log in on Chrome to my account it works fine. But its getting stuck on this app log in that's busted (since I updated to new version last month LoL!) Any assistance would be helpful as I need to scane. Note the printer works and is connected to my laptop for regular printing but logging in to scan and do other things seems to be the issue. Thanks!

[Anand_Andy]

Hi @BXS

Welcome to the HP Support Community

I'd like to help!

I understand that you are unable to sign in to HP smart for scanning. 

Please follow the below troubleshooting steps to fix the HP Smart app sign-in or account creation issues on a Mac.

• Make sure your Mac is connected to the internet and the default browser is up to date.
• Force quit the default internet browser.
• On the Mac, click the Apple icon , and then select the option to Force Quit the browser.
• Select the name of your internet browser in the list, and then click Force Quit.
• Close and reopen the HP Smart app, and then sign in to or create an account.
• If you can sign in, you are done troubleshooting.
• If you cannot sign in to or create an account, close the HP Smart app, and then continue with these steps.
• Change the default browser to Safari.
• On the Mac, click the Apple icon , and then click System Preferences > General.
• In the General settings, select Safari from the Default web browser drop-down, and then close the window.
• Open the HP Smart app, and then sign in to or create an account.
• If you can sign in, you are done troubleshooting. After the printer setup is complete and you can sign in, change the default browser back to your preferred settings.
• If you cannot sign in to or create an account, restart the Mac. Open the HP Smart app, and then sign in to or create an account again.
• If the issue persists, use this link to download HP Easy Start and install it.

Try Printing and scanning.

I hope that answers your concern adequately. Let me know!

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