HP Smart App - can't access ADVANCED settings

[LB28]

I have always been able to access ADVANCED setting on my HP Smart app.   But opened the app up today & cannot access ADVANCED settings.  I need this to be able to change fax numbers, digital fax setup, scans & misc.   Please let me know what is going on and how I can access this Advanced setting again?   thanks

[Dragon-Fur · Accepted solution]

@LB28 

"Advanced" settings in the HP Smart application tries to connect to the printer on your network.

Make sure you are signed into the application.

Example - HP Smart - Windows - Main Menu

HP_Smart_W10_Main_Menu_1

If the printer is still actually connected to your network,

(You can) Use the Embedded Web Server (EWS) to configure / view the printer settings and information.

For example,

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan

As available /supported

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Fax > Basic Fax Settings

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Fax > HP Digital Fax

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Copy > Settings > Default Settings / Copy Defaults (wording can vary)

and

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

EWS - HP Smart for Mobile - iOS

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

 What else?

You could try restarting the Printer.

Use the standard method - switch off the printer > wait several seconds for the printer to stop > switch on the printer

OR

If the printer is stubborn and / or is not booting / working as expected,

Open document

 Printer Turns Off Unexpectedly or Repeatedly

Consider / Complete:

Step 2 - Restart the printer

and

Step 3 - Update the Printer Firmware

HP OfficeJet 9010/OfficeJet Pro 9020 All-in-One Printer series firmware update 

and

Step 4 - Plug the printer directly into a power outlet

What else?

Check to see if the application needs to be updated.

Microsoft Store - Application Updates

Windows (Start) > Microsoft Store

In the upper right corner, click on the three horizontal dots ...

Select Settings > App updates > "Update apps automatically" = ON

In the upper right corner, click on the three horizontal dots ...

Select Downloads and Updates > Get Updates

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[LB28]

I did finally get the ADVANCED setting up in the app, deleted app & reinstalled.   

I tried putting my printer ID in 3 different web browsers & all said this was not a safe website to go to?   I can override that but not worth having my information stolen.   Can you please advise why this happened and if it is safe to do this like you described in your reply?   

Thanks

[Dragon-Fur]

@LB28 

Good choice.  Sometimes that is all that is needed and the app can certainly stand being reinstalled.

The web browser does not like nor understand connections inside your home network so it complains as if you are doing something wrong.  (You are not doing anything wrong.)  Some browsers allow a permanent bypass, some browsers just refuse, some don't care that much.

Opening the EWS, even when done from within the HP Smart application does connect you to the printer on your own network.

Opening the connection in your home network is not going to provide any information outside the network.  As long as you have a decent router and it is configured to protect your network, it is all good.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[LB28]

Thank you for your help!   

[Dragon-Fur]

@LB28 

You are most welcome.

Stay Safe - we are almost there.

Carry on.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"