HP Smart App for Mac modified this week

[Turndancer]

I'm running Mac OS Ventura system and this week my HP Smart app modified to new version 16.1.1 which is much less user friendly - for example automatic two sided scan is no longer available. Printer is HP Office Jet Pro 9010 series - 9015e precisely. Can I go back to the previous version? This version is awful, awful, awful.

[Treeko]

Hi @Turndancer 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing connectivity issues via MAC.

Kindly refer to the steps on this link to connect via Airprint and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Sileshi]

I am also having problem with HP Smart on MacOS  using HP OfficeJet Pro 9015 since version 16.1.1. To be honest, the previous versions were easy to use and works. Here are the problems I have with this version:

1. Scanning single or multiple pages via Copy/Scan tray - the paper stays unmoved, but it thinks the document is scanned and shows blank page on App.  The only way I be able to scan is if I place a single page on glass copier. But it doesn't work for multiple document scanning.

2. Initiating document Scan will take you to a page where you choose size of the page, which is very confusing, and complicated.