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‎03-25-2021 01:13 PM

HP Recommended
Product: HP Office Jet Pro 9015
Operating System: Microsoft Windows 10 (64-bit)

 HP Smart continues to say it is not available.  I rebooted my printer.  I uninstalled and reinstalled HP Smart. The app reads my printer, but hen says the printer must be turned on (but the printer already is on).  

Category:
1 REPLY 1

‎03-29-2021 11:54 AM

HP Recommended

@KeBo2, Welcome to HP Support Community!

 

Alternatively, I'd suggest you use the full-featured software and configure the printer. Use this link- https://ftp.hp.com/pub/softlib/software13/printers/COL96741/HPEasyStart_12_7_11.exe to download and install the software.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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