HP Smart App keeps logging me out

[kdj2000]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: https://h30434.www3.hp.com/t5/Mobile-Printing-Cloud-Printing/HP-Smart-App-keeps-logging-me-out/m-p/8...

Reply:

I followed your instructions and I'm told "Printer is up to date."

Come on HP. This has to be happening to a lot of people.

WE HAVE TO SIGN IN (very painful process unlike any other app on my Mac) EVERY TIME!!!

Please help.

[Nal_NR]

Hi @kdj2000,

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!