HP Smart App not loading on windows 11

[KimberlyNagy]

Hi -

My HP Smart App started showing an error message and asking me to wait and reload.  Nothing cleared the error so I uninstalled and reinstalled the App.

Now I am met with a blank screen (not even an error message).

This is on my Windows 11 desktop.  I am able to print from my iphone but I primarily use the desktop to print/scan.  

I can print directly from the windows printer app but need the HP Smart App to scan.

Help!

[Dragon-Fur]

@KimberlyNagy 

Welcome to the HP Community --

HP Smart is fairly sturdy in Windows -- 

That said, the app can get tangled up and stop working.

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- Printer Application - HP Smart – Windows -- Check / Reset HP Smart -

NOTES – Skipping Steps

• Read everything first, then act.
• If you skip one or more steps and nothing works, consider going back and adding any missed checkpoints.
• Ignore anything not relevant, unwanted, disliked.

Start

High Contrast / Dark Mode

• If you are running High Contrast or “Dark Mode” and the app will not open at all, try switching to None (for contrast) or “Light” for mode. 
• After the application opens, set up the printer –
• Later, if you wish to do so, try setting the mode back to your preferred setting.

References - Windows 11

Settings > Personalization > Colors > Choose your mode = Light

Scroll down

Related settings

Select Contrast Themes > None

Reminder – Version Matters

It is important that every device where HP Smart is installed is using the latest version of HP Smart / HP App for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart / HP App is installed should be running the latest version of the HP Smart / HP App application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart / HP App is running should be on the same network.

That might be enough…

Stop if everything is now working.

Next,

===================================

Windows Updates

 Check / Run Windows Updates > Install any pending updates

===================================

No Joy?

Restart Everything, including the router that controls your network

Can’t stand it?  Consider:  Restart computer(s) and printer.

That might be enough (at least short term) -- check...

Stop if everything is now working.

===================================

Next,

Open and Check HP Smart

Stop if everything is now working.

===================================

Next,

If the HP Smart opens but does not work or hangs partly open: 

Close the HP Smart App

If you cannot close HP Smart: Restart the computer and log in

Do not start the HP Smart yet.

===================================

Windows - Reset HP Smart Application

This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Uninstall the HP Smart App

Restart the computer and log in

“Get” a new copy of the HP Smart application:

 Microsoft Store or 123.hp.com - Printer setup from the HP® Official site

Open HP Smart > Sign in > Add Printer(s)

Reference

Uninstall HP printer software and drivers / HP Smart

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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