HP App on MAC not Working

[LaneyK]

I have an HP 6400 and I use the HP App on my MAC desktop. The app was working fine until yesterday when I wanted to scan a document. I clicked on the HP app and all I see is a white screen with a blue circle in the center. My default browser is set for Safari and it was never any other browser. It prints and copies fine, but I cannot do anything with the app.

 

[Anand_Andy]

Hi @LaneyK,

Welcome to the HP Support Community

I understand you are facing an issue with the HP Smart app for your HP ENVY Pro 6400. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Were there any updates done on the PC?
• Have you tried performing any troubleshooting for this issue on your own?

While you respond to that, please go ahead and uninstall the HP Smart app from your MAC PC.

Steps to uninstall HP Smart and reinstall:

• Click Finder, and then click Applications. In the list of apps, click and drag the HP Smart app to the Trash at the end of the dock.
• Go ahead and Update the software on Mac 
• Restart PC
• Once the PC is turned back and idle, download HP Smart 
• Once installed, check if you are able to access the app.

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

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