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‎09-01-2023 09:43 PM

HP Recommended

Since the HP Smart APP updated on my Mac to the latest version 16.1.1,  Aug 18, 2023,  I am unable to scan from the APP. I verified that printer and scanning work on the printer. Also I have the latest firmware and drivers. I finally figured the problem was related to HP Smart scanner needs to be configured with Scan settings as follows: Set the Input Source Field

Screen Shot 2023-09-01 at 10.15.29 PM.png

 

 

 

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1 person had the same question
1 REPLY 1

‎09-05-2023 08:40 PM

HP Recommended

Hi @Sileshi,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-
HP Community Moderator



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