HP Smart App stopped working

[kasb58]

What has happened to the HP Smart App? Starting approximately three months ago, attempts to launch HP Smart results in a blank app screen and the printer controls never appear. I have uninstalled the app, drivers and removed the printer. Reinstalling doesn't help. A review of other posts with suggested steps to resolve the issue has not helped.

[Kuroi_Kenshi]

Hi @kasb58,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the HP Smart app!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check System Requirements:

• Ensure your operating system meets the requirements for the HP Smart App.
• Windows 10 Redstone 5 (version 1809) or later is required.

2. Update Windows:

• Make sure your Windows operating system is up-to-date.
• Go to Settings > Update & Security > Windows Update and check for updates.

3. Update HP Smart App:

• Ensure you are using the latest version of the HP Smart App.
• Download the latest version from the Microsoft Store.

4. Clear Cache and Data:

• Clear the cache and data for the HP Smart App:
  • Open Settings.
  • Go to Apps > Apps & features.
  • Scroll down and find HP Smart.
  • Select Advanced options and click Reset.

5. Disable Antivirus/Firewall Temporarily:

• Sometimes, security software can interfere with app functionality. Temporarily disable any antivirus or firewall software and see if the app works.

6. Check Display Settings:

• Ensure that your display settings do not have any scaling issues:
  • Right-click on the desktop and select Display settings.
  • Make sure Scale and layout settings are set to Recommended.

7. Run HP Print and Scan Doctor:

• Download and run HP Print and Scan Doctor to diagnose and fix any issues with the HP Smart App.

8. Clean Install:

• Perform a clean install of the HP Smart App:
  • Uninstall the HP Smart App from your computer.
  • Remove any leftover files or registry entries related to HP Smart App.
  • Go to Registry Editor (type regedit in the Windows search bar) and delete any entries related to HP Smart App.
  • Restart your computer.
  • Download and install the HP Smart App again from the Microsoft Store.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[kasb58]

Kuroi_Kenshi, the steps provided did not help. My desktop is running Windows 10 Enterprise, version 22H2, build, 19045.5670. The app was working flawlessly up until approximately two months ago. No matter how or how many times I uninstall and re-install the app, the first screen appears to acknowledge app activity, once accepted, the screen stays blank.

[Hawks_Eye]

Hi @kasb58 

Kuroi_Kenshi is away for now; however, I'm Hawks_Eye, and I'll be happy to help you out!

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”. 😊😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye