• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-01-2024 10:18 PM

HP Recommended

The HP Smart App stopped working. I have tried everything suggested by support. I have called HP Support and they were no help at all. The HP Smart app will not even open. I have deleted and reinstalled it several times and it makes no difference. I can see that many people are having this issue. I have to email myself anything i need to print and then print it from my phone. This is so frustrating. Why is HP not resolving this issue????

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-03-2024 11:29 AM

HP Recommended

Hi @Louise9992,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear you're having trouble with the HP Smart app. If you've tried the usual steps like reinstalling the app without success, here are a few more troubleshooting tips that might help.

 

Check for Updates: Ensure your operating system and the HP Smart app are both up to date. Sometimes compatibility issues can cause the app to stop working.

Clear App Cache and Data:

  • On Windows: Go to Settings > Apps > HP Smart > Advanced Options > Reset.
  • On macOS: Go to Applications > HP Smart, then drag it to the Trash. After that, check for any remaining cache files in ~/Library/Application Support/ and delete them.

Network Issues: Ensure that your device is on the same network as your printer. Sometimes network issues can prevent the app from connecting to the printer.

Firewall/Security Software: Sometimes, firewall or security software can block the app from functioning properly. Try temporarily disabling these and see if the app opens.

Use a Different Device: Try using the HP Smart app on a different device to see if the issue is specific to your current device.

Alternative Printing Methods: If you need a temporary solution, you might want to use direct printing options such as printing via email (if your printer supports it) or using built-in print functions from your OS.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-03-2024 11:29 AM

HP Recommended

Hi @Louise9992,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear you're having trouble with the HP Smart app. If you've tried the usual steps like reinstalling the app without success, here are a few more troubleshooting tips that might help.

 

Check for Updates: Ensure your operating system and the HP Smart app are both up to date. Sometimes compatibility issues can cause the app to stop working.

Clear App Cache and Data:

  • On Windows: Go to Settings > Apps > HP Smart > Advanced Options > Reset.
  • On macOS: Go to Applications > HP Smart, then drag it to the Trash. After that, check for any remaining cache files in ~/Library/Application Support/ and delete them.

Network Issues: Ensure that your device is on the same network as your printer. Sometimes network issues can prevent the app from connecting to the printer.

Firewall/Security Software: Sometimes, firewall or security software can block the app from functioning properly. Try temporarily disabling these and see if the app opens.

Use a Different Device: Try using the HP Smart app on a different device to see if the issue is specific to your current device.

Alternative Printing Methods: If you need a temporary solution, you might want to use direct printing options such as printing via email (if your printer supports it) or using built-in print functions from your OS.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎09-04-2024 10:13 AM

HP Recommended

Thank you so much for your response. It is very much appreciated. Today I once again reinstalled HP Smart and this time it seems to be working. I am so happy! 🙂

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.