• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-16-2022 07:52 AM - last edited on ‎08-16-2022 07:58 AM by

HP Recommended
Operating System: Microsoft Windows 11

Hello,

 

I am unable to scan using the HP Smart App on my computer because upon sign in it spins on "Loading HP account...."  I have tried the following steps

 

1. Uninstall HP Smart App, reboot machine, reinstall HP Smart App from Windows Store

2. Verify credentials via signing into the HP website directly

3. Tried this on multiple machines

 

Any thoughts? I get the sign in prompt, login (I even tested an incorrect password and it will say the password is not valid), the login popup disappears, then i just sit on the attached screenshotIt gets stuck hereIt gets stuck here

Category:
5 people had the same question
1 REPLY 1

‎08-21-2022 02:30 PM

HP Recommended

@tencengolf

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Which Printer do you have?

 

Let us know 🙂

 

Thanks!
 

 


 


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.