HP Smart App won't load.

[Malissabuk]

I installed the HP Smart App and it will not load for me to install my printer.   

[Garp_senchau]

@Malissabuk, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you're experiencing issues with the HP Smart App not loading properly for printer installation, here are some troubleshooting steps you can follow:

Troubleshooting the HP Smart App

Check Internet Connection: Ensure your device is connected to the internet as the app requires an active connection to function correctly.

Update the App: Make sure you have the latest version of the HP Smart App installed. You can check for updates in the App Store (iOS) or Google Play Store (Android).

Restart Device: Try restarting your device to resolve any temporary software glitches that might be affecting the app.

Reinstall the App: Uninstall the HP Smart App and then reinstall it from the App Store or Google Play Store. This can fix any corrupted files or settings within the app.

Check System Compatibility: Ensure that your device meets the system requirements for running the HP Smart App. It's compatible with newer versions of iOS, Android, and Windows 10 & MacOS.

Firewall and Antivirus Settings: Check your firewall and antivirus settings to ensure they are not blocking the application.

Try Another Device: If possible, try installing the app on another device and check if the problem persists.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,