HP Smart App won't open program

[Lonnie26]

I want to install new printer. HP 2827e

[Max3Aj]

@Lonnie26, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If you're trying to install your HP DeskJet 2827e All-in-One Printer but the HP Smart App won’t open, here are some steps to help you resolve the issue and complete the printer setup:

Update Your Operating System

Make sure your Windows or macOS is fully updated:

• Windows: Go to Start > Settings > Windows Update and install any pending updates.
• Mac: Go to Apple Menu > System Preferences > Software Update.

Reset Microsoft Store Cache (Windows Only)

If you're on Windows and the app won’t launch:

• Press Windows + R, type wsreset.exe, and hit Enter.
• A blank Command Prompt will appear briefly, then the Microsoft Store will reopen.

Check Internet and VPN

• Ensure you're connected to a stable internet connection.
• Disconnect from any VPN before launching or installing the app.

Set Correct Date, Time & Region

• Go to Settings > Time & Language and verify your system’s date, time, and region settings.

Alternate Setup Method for HP DeskJet 2827e

If the HP Smart app still won’t open, you can use HP’s alternate setup method:

1. Visit 123.hp.com
2. Enter your printer model: HP DeskJet 2827e
3. Download HP Easy Start
4. Choose Full Software and Drivers during installation

This method bypasses the HP Smart app and still allows full printer functionality.

Unable to download and install the HP app | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support