HP Smart App

[DAB518]

I am trying to print at top quality but when I open up the HP smart app on my desktop computer it shows all the settings and i try to change it for normal quality to top quality and then all the options turn white and I cant change any settings .  I have deleted my printer and added it back so i would get the current print drivers that will work with windows 11.  I even checked for new windows 11 updates and I believe I am current with everything.    What am i missing? I have an HP ENVY photo 7855 all in one printer.  This only happens when I am printing pictures.  The dialog box for when I want to print an email using the file /  print option I am able to change the quality because the HP Smart app doesn't open up.   It only opens when printing pictures an using the printer icon..   

[Garp_senchau]

@DAB518, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update/Reinstall HP Smart App

Go to the Microsoft Store, search for HP Smart, and update it.

If that doesn't work, uninstall and then reinstall the app.

Check Printer Drivers

Go to the HP website, download the latest drivers for your HP ENVY Photo 7855, and reinstall them.

Print from Another Program

Instead of using HP Smart, try printing photos from a different app like Microsoft Photos or Paint. Adjust the quality settings there.

Use Printer Properties

In the print dialog (when you click Print), select Printer Properties or Preferences, and set the quality to Top Quality manually.

Clear Printer Queue

Go to Devices and Printers, find your printer, and clear any stuck print jobs.

Run the Windows Printer Troubleshooter

Go to Settings > Troubleshoot > Printer and let Windows check for issues.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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