HP Smart Assist

[JALeklem]

First, I have been a loyal HP customer for more than ten years. Currently I have 3 desktops, laptops, and 3 printers. Recently I purchased a HP Color LaserJet MFP M283fdw to upgrade from the other two I have. It came with the HP Smart Assist which is a great app. However, it stopped working properly. When I tried to scan a 4 page document it would scan only 3. A 3 page document was only 2. Calls to tech support were not helpful. One rep advised the issue is with HP and your engineers are working on it. That does not help a small business like mine. With a company that has a 29.54 billion market cap you would assume that this issue could be resolved quickly. Please have someone respond as to when the problem will be handled.

[Irfan_06]

Hi @JALeklem,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support