HP Smart Change Printer Owner

[LF6617]

I changed my email address on my HP account. This is not reflected in the HP Smart application. It still shows my old email address. The email address has been changed on the HP account online and I see the change there. TO CLARIFY....THIS IS NOT CHANGING THE EPRINT ADDRESS. IT IS LISTED UNDER THE ALLOWED USERS. Is there some registry setting that I need to change or something. Where is this information stored

[Dragon-Fur]

@LF6617 

Welcome to the HP Community Forum.

Open

HP Smart / HP Connected Login

Click Flag to switch to your region

Log into your HP Smart / formally HP Connected account

After you are signed in, click on your account name (upper right corner of the logged in website)

Click Settings

Make changes to your account information

Website Support Troubleshooting, How-to, Video Tutorials

• HP Smart - HP Connected
•  HP Instant Ink

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" .

[LF6617]

I already did that as mentioned in the original post. The problem is that the HP Smart application in Windows 10 is still displaying my old email address. I have also rebooted both the printer and my PC and this did not sync the change so obviously there is somewhere else it needs changed or HP Support has to change it for me in their system.

[Dragon-Fur · Accepted solution]

@LF6617 

Changing the owner of the HP Smart / HP Connected account is the only way to impact the "My Printers" account owner.

If you have not done so, try uninstalling the HP Smart for Windows application from the computer(s).

You could also simply try

Log out of the HP Smart for Windows application > exit the application > wait a minute >  restart the app > log into the new owner of the HP Smart account.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" .

[LF6617]

I found the logout option. That fixed it. Thanks.

[Dragon-Fur]

@LF6617 

Excellent!

You are welcome.

Stay Safe.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" .