HP Smart - Editing Scanned Documents

[oliverhandley]

When editing a scanned image, and pressing apply. The edit is always forgotten on pressing done.

I have a video of it happening and can upload if required.

Same happens when I try and rotate an image.

Used to work on the previous software version - before the update.

[Dragon-Fur · Accepted solution]

@oliverhandley 

HP Smart and its Edit functions have been misbehaving for weeks.

When HP figures out how to fix the several issues, we will see a better result.

Meanwhile, either fight with it or use a different application.

Yes, I know - no one likes it, those of us who use the edit feature are unhappy.

A couple of ideas

HP Scan and Capture - Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

Paint (mspaint)

• Find software on your computer >  Paint
• Paint can be sued to scan - it is not a perfect choice in some ways - it does work and it won't surprise you.

What else?

Irfanview > Brilliant Free Photo Viewing and Print Software

 Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.

• Create a Restore Point (optional, recommended)
• Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
• Additional information at the website, including:  FAQ

NOTES

• Both 32bit and 64bit versions for Windows are available.
• Irfanview is also available as an Windows 10 Application from the Microsoft Store

For example,

Irfanview 64bit version – Information and Download

Software and All Plugins for 64bit version:  https://www.fosshub.com/IrfanView.html

Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)

Includes access (where available) to Scan with HP Twain > Adjust settings > Save

How to find Help within the Irfanview software

Once installed, open the software > tab Help

Example help entry:

Vertical/Horizontal Flip

• Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
• Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.

Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.

============================================================

HP Twain – Scan software

Where available, HP Twain is part of the Full Feature Software for your printer.

After the Full Feature Software is installed,

If the software is included, HP Twain is available in the same folder as HP Scan.

For example: 

C:\Program Files (x86)\HP\HP OfficeJet Pro 9020 series\bin

NOTE:  Replace the sample printer name with your printer

NOTE 2:  When installed, HP Twain also works with  Irfanview  software.

Scan for Photo and Document are very similar.

HP Twain is quite similar to HP Scan (Part of the Full Feature Solution).

Example

9025_Twain_Scan_Menu_1

References / Resources

Full Feature Software

HP Easy Start Printer Setup Software 

When asked, opt for the Full Driver

After the software is installed, Restart the computer and log in

Unrelated to HP Smart

Read / Consider

HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Series - Firmware 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 6950 All-in-One Printer series 

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

[oliverhandley]

Ah glad the issue(s) are already known. Thanks for the alternatives. Ill give them a go!

Thanks.

[Dragon-Fur]

@oliverhandley 

You are welcome.

If you can put up with the restrictions (just doesn't do everything), Scan Capture is easy to use and the basic editing works.  

Stay Safe.

Thank you for participating in the HP Community.

Reminder:  The Community is not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

[LarryOh]

I'm having the same issue.  It is very frustrating and time consuming.  Should be a simple fix.  

[LarryOh]

HP Smart scan discards edits such as orientation, size and image quality when clicking the "done" button at the bottom right corner.  Very frustrating to spend the time to get the scan image as desired only to have it reverted back to the original scan.