HP Smart Error When Adding Printer

[CGreen27]

Hi Everyone,

First post here. I've used the HP Smart software daily in the past for months without issue. For some reason today it is loading and "connecting to cloud services" for a very long time. 

Once that finishes, I try to add my printer back and I get the error below. Sometimes I cannot even get to the screen to add the printer and instead get the below error. Error Code: UU_599_XXXXXXX

I've tried the following:

• Resetting the app
• Repairing the app
• Full uninstall and re-install
• Restarting computer
• Trying on another computer - issue was reproduced

Any help would be much appreciated. Thank you!

[The_Fossette]

@CGreen27

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your printer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!