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Locked

‎08-17-2022 02:53 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi,

HP Smart is unable to login returning Error Code: OW_500_OWSID00001. Through testing with my company support team, it was confirmed that this is caused by the fact that my company uses Zscaler for internet security. When Zscaler is deactivated the HP Smart works normally, hence the domain used by the app for the authentication needs to be added to Zscaler whitelist. I am also able to login to HP Smart online (Browser) even when Zscaler is activated, hence the issue is limited to the application in the Windows environment (currently using Win 10 64-bit and latest version of Zscaler - reinstalled yesterday). 

The support team requested for the FQDN (Full Qualified Domain) used by the app to be able to whitelist it. Can someone from HP support team provide this information? I have a case open and I am waiting for HP Support team call, but it has been days without a contact already.

Additional info: Through TCP tracing we were able to verify that the HP authentication calls for AuthHost.exe and connects to Amazon AWS servers, but we would like to confirm the main domain(s) used by the app so it can be added to the Zscaler bypass rules.

Thank you.

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