HP Smart Printing disappeared

[roerisi]

Hi ! I managed to install the HP SMART application works but the HP SMART PRINTING printer does not appear in the devices and printers, how can I make it appears ?

[Raj_05 · Accepted solution]

Hi @roerisi,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the HP Smart Printing printer is not appearing in the Devices and Printers section, there are a few steps you can try to troubleshoot and resolve the issue.

Ensure Printer is Connected:

• Make sure that your HP Smart Printing printer is properly connected to your computer via USB cable or is connected to the same Wi-Fi network.

Check Printer Power:

• Ensure that the printer is powered on and not displaying any error messages or issues.

Restart the Printer:

• Try restarting your HP Smart Printing printer. Sometimes, a simple power cycle can resolve connectivity issues.

Restart the Computer:

• Restart your computer to refresh the system and see if the printer appears after the reboot.

Reinstall HP Smart App:

• Uninstall the HP Smart application from your computer and then reinstall it. Make sure you download the latest version from the official HP website.

Update Printer Drivers:

• Ensure that you have the latest printer drivers installed on your computer. You can usually download the latest drivers from the HP support website.

Check for Windows Updates:

• Make sure your Windows operating system is up to date by checking for and installing any available updates.

Add Printer Manually:

• If the printer still doesn't appear, you can try adding it manually.
  • Open the "Control Panel" on your computer.
  • Go to "Devices and Printers."
  • Click on "Add a printer" and follow the on-screen instructions to add your HP Smart Printing printer.

Check Printer Compatibility:

• Ensure that your HP Smart Printing printer is compatible with your operating system. Check the HP website for compatibility information.

By following these steps, you should be able to troubleshoot and resolve the issue of your HP Smart Printing printer not appearing in the Devices and Printers section.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[roerisi]

Hi, I tried all the suggestions but there was nothing to do, so I restored the operating system and it solved the problem.Thanks for your help

[Raj_05]

Hi @roerisi,

Thank you for your response, 

Is there anything else that I can help you with today?
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4
HP Support