HP Smart Screen Print Settings Options Disappear

[Eddietrix777]

I think the new windows 11 updates messed up HP app , the app needs an update. When did HP app have the last update? I don't see last update like on google play store.

EDIT: Hello I found a temporary fix. Just uninstall HP app from pc and use default software. When i click more settings i'll get all the settings HP  app had, i think. Don't remember anymore 😄

Also for advanced printing settings, for max dpi and hp real life technology etc... you can acces printer and change preferences there.

[WHOGIVESAF69]

How do you have the gaul to charge us a monthly subscription fee when bugs like this are rampant, we're not asking you to cure cancer, I just want to access more settings without all the options disappearing, get it together!!

[H0wardB]

Same problem on Windows 10.

[Tickled_Pink]

I just posted with the same problem.  I can open the image with Paint or Snip & Sketch and view the advanced printing options.  I can right-click on the unopened image and view the advanced print options.  I can open the HP app.. select "print photos" ... pick the image I want to print... and view advanced options. HP app works when you dont open Photos app.  I think there is a bug with Photos app or a conflict with Photos app and HP app.

[derhammer1001 · Accepted solution]

I uninstalled "HP Smart." After that it worked perfectly, just using the native dialog of the printer. I hope this helps.