HP Smart Set up error

[barson43]

When trying to set up HP Smart constantly receive the following: Error Code: UA_400_EB000U0100.  I've uninstalled my printers several times and still receive this message.  Any suggestions

[sandytechy20]

@barson43

Welcome to the HP support community.

Where are you getting this error?

How is the printer connected?

[barson43]

i receive this error when trying to sign on to HP Smart.  The printers are connect via wifi.  I have tried to uninstall the HP Smart program as well as uninstall the printers.  I even ran printuie.

[sandytechy20]

@barson43

This might require uninstalling and reinstalling of the HP Smart app to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again

Download and install HP Smart app

Click here to download

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[barson43]

I followed your instructions but still received the same error code:  Ua_400_EB000U0100.  Any other suggestions.  Just came to mind.  I was setting up my daughter-in-law's new HP Laptop (using Windows 11)and the HP Smart worked fine on her computer. MY computer is an HP all in one 23-d060qd running Windows 10.

[sandytechy20]

@barson43

Did you uninstall the printer driver from root level before installing HP Smart as mentioned in above post?

[barson43]

Yes I did.  Still received the same error UA_400_EB000U0100.

[sandytechy20 · Accepted solution]

@barson43

This might require remote access of your computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.