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‎05-08-2025 04:22 AM

HP Recommended
Product: HP OfficeJet Pro 9125e All-in-One Printer
Operating System: Microsoft Windows 11

All PC software and printer firmware updates are current.

When I start "HP Smart", this is what I see:

Jade3388_0-1746699084187.png

I have to assume the (New & useless) level next to the ink levels is for paper.

Since it never changes (Full, low, or empty) I have to assume it is decorative.

Please let me know if HP plans on making it operational.

 

1 REPLY 1

‎05-09-2025 06:48 AM

HP Recommended

@Jade3388, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

Thanks for the detailed report and screenshot.
We are working on updating the app, and as it evolves we should have better/working features, thank you for sharing the feedback, I'll make sure it's cascaded to the correct team. 

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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