HP Smart Tank 5102 cannot print

[GunnerSW7]

I have an HP Smart Tank 5102 printer installed via a USB cable on my ASUS CX 15 Chromebook. I cannot print anything.

The computer has it saved. Just can't print

[Max3Aj]

@GunnerSW7, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Here’s a step-by-step guide to help resolve the issue where your HP Smart Tank 5102 printer is not printing from your ASUS CX15 Chromebook via USB:

Ensure USB Connection is Secure

• Make sure the USB cable is directly connected from the printer to the Chromebook (not via a USB hub or docking station).

Update Chrome OS

• Click the time in the bottom-right corner > Settings > About Chrome OS > Check for updates.
• Restart the Chromebook after updating.

Add the Printer Manually

• Go to Settings > scroll down and click Advanced.
• Under Printing, click Printers > Add Printer.
• If your printer appears, select it and click Add.
• If it doesn’t appear:
  • Click Add Manually.
  • Enter a name (e.g., "HP Smart Tank 5102").
  • For Address, enter usb://HP/SmartTank5102 (or similar if known).
  • Choose HP as the manufacturer and select the closest matching model or Generic PCL driver.

Try a Test Print

• Open a document or webpage and press Ctrl + P.
• Select your printer and try printing.

Additional Troubleshooting

• Restart Devices: Power off both the printer and Chromebook, then power them back on.
• Try a Different USB Port or Cable: Faulty cables or ports can cause detection issues.
• Check Printer Status: Ensure the printer is not in an error state (e.g., blinking lights, paper jam).

You may refer to this document - HP printer setup (Chromebook) | HP® Support

HP Smart Tank 5102 All-in-One Printer Setup | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support