HP Smart Tank 520 All-in-One Color Printer not able to connect on macbook

[HimanshuBisht]

I have a MacBook M1 Air and I have purchased an HP Smart Tank 520 All-in-One Color Printer. However, when I open the HP Smart app, I am unable to connect my MacBook Air to my HP printer using a USB cable. I have tried different drivers, but nothing seems to be working. What should I do

[Sneha_01]

Hi @HimanshuBisht,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To connect your HP Smart Tank 520 printer to your MacBook Air M1 using a USB cable and resolve the connection issue, here are steps and considerations you can follow:

Troubleshooting Steps:

Ensure USB Cable and Ports:

• Use a high-quality USB cable that supports data transfer.
• Ensure both ends of the USB cable are securely plugged in — one end into the printer and the other into your MacBook Air.

Check USB Port Compatibility:

• Since your MacBook Air M1 has USB-C ports, make sure you are using a USB-C to USB-B cable (standard printer USB cable) or a suitable adapter if needed.

Install HP Smart App:

• Download and install the latest version of the HP Smart App from the Mac App Store. This app will help manage your printer and facilitate setup.

Printer Preparation:

• Turn on your HP Smart Tank 520 printer and ensure it is in a ready state.

Connect Printer to MacBook Air:

• Connect the USB cable from the printer to your MacBook Air's USB-C port (using an adapter if necessary).

Open HP Smart App:

• Launch the HP Smart App on your MacBook Air.

Add Printer:

• In the HP Smart App, click on the Plus sign (+) to add a new printer.
• Follow the on-screen instructions to select your printer model (HP Smart Tank 520) and confirm the connection method as USB.

Driver Installation:

• The HP Smart App should automatically detect and install the necessary drivers for your printer. Follow any prompts to complete the driver installation.

Check System Preferences:

• Open System Preferences on your MacBook Air.
• Go to Printers & Scanners.
• Your HP Smart Tank 520 printer should appear in the list on the left-hand side. Make sure it is listed and selected as your default printer.

Test Printing:

• Try printing a test page or document from your MacBook Air to verify the connection and functionality.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[HimanshuBisht]

I followed the steps exactly as you mentioned. However, when I open the HP Smart app, it's unable to detect my printer. I can see my printer's name under "Printers & Scanners" in settings and preferences, but it doesn't show up in the HP Smart app. As a result, I'm unable to print. What should I do about this?

[Sneha_01]

Hi @HimanshuBisht

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support