HP Smart Tank 580 User Invitation Issue

[Nigel947]

I've added users to my account and invited them under the users tab of the HP Smart App.

When I send them emails an invite, none of them receive an email invitation.

How am I suppose to add people to my account if they don't get an invitation. They're all just listed as pending.

[Dragon-Fur]

@Nigel947 

Welcome to the HP English Community --

Not sure -

Perhaps something was missed in the initial Print Anywhere setup?

Doubtful since you were able to send the invitation, though it is perhaps worth checking.

General Example - HP Smart - HP Connected - Administrator's (owner's) account

HP_Smart_Connected_HP+_Printer_Options_3

Review

• Print Anywhere allows you to send a print job to your printer from anywhere. For more information, go to Print Anywhere with the HP Smart App.

 and

• Watch Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

                   Minute 2.07 – “To use Print Anywhere”

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What else?

Sending the invitation is fairly straight forward.

The source of the issue might be something on the invitee's side.

Perhaps the invitation email was rebuffed by the invitee's email provider.

Have the user (invitee) check their spam folder for the mail message (invitation) sent from your HP Smart / HP Connected account.

Once the invitation is received and opened,

The invited user must create an account > HP Smart / HP Connected

The new user's "HP Connected" account is similar to your own HP Smart / HP Connected account, though (of course), the new user has none of your administrative privileges in the account.

Creating an HP Account and following the prompts creates the environment so the invited user can then access Print Anywhere from within their own HP Smart application.

True -- lots of "Smart" references -- HP is fond of the word and uses it extensively.

Watch the Print Anywhere video -- maybe more than once.

I'll check my notes for additional setup notes from which I could create a new example of the invitation setup.

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Message Content References

 Read >>> About HP Smart Advance for HP+ printers

Excerpted top section

HP Smart Advance enhances the HP Smart experience by including additional features and tools, such as Advanced Scan, Advanced Shortcuts, and Print Anywhere. HP Smart settings and features vary by device, printer model, and country/region.

Note:

To access the HP Smart Advance features, your HP+ or eligible non-HP+ printer must be set up in the HP Smart app with an HP account. For more information, go to HP printer setup (HP Smart app).

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