HP Smart Tank 670: No colour print option in "Print" on MacBook Pro (MacOS 14.5)

[mikeemou]

Newly purchased HP Smart Tank 670:
After installing HP Smart, I can't find the colour option in "Print" on my MacBook Pro (MacOS 14.5). It does not appear under "Presets," but the "Black and White" option can be seen. Please help.

[A_Gayathri]

Hi @mikeemou,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Here are a few steps you can follow to resolve the issue of the missing color print option for your HP Smart Tank 670 on your MacBook Pro running macOS 14.5:

1. Check Printer Preferences

• Go to System Preferences > Printers & Scanners.
• Select your HP Smart Tank 670 from the list of printers.
• Click on Options & Supplies.
• Check if there are any settings related to color printing that need to be enabled.

2. Reset the Printing System

• Go to System Preferences > Printers & Scanners.
• Right-click (or Ctrl-click) in the list of printers on the left side.
• Select Reset printing system....
• This will remove all printers and scanners. You will need to add your HP Smart Tank 670 again.

3. Add the Printer Again

• After resetting the printing system, click the + button to add a new printer.
• Select your HP Smart Tank 670 from the list.
• Ensure you select the correct driver or let macOS automatically download the appropriate one.

4. Update or Reinstall HP Smart App

• Ensure you have the latest version of the HP Smart app installed.
• Go to the HP Smart app website to download the latest version if necessary.
• Sometimes reinstalling the app can help resolve issues.

5. Check Print Settings in the Application

• When you print a document, go to File > Print.
• Look for a dropdown menu or a section labeled Copies & Pages or Printer Features.
• Here, you should find an option to select Color or Black & White.
• If you can't see this option, click on Show Details to expand the print dialog box.

6. Update Printer Firmware Update the firmware on an HP printer

• Go to the HP Customer Support - Software and Driver Downloads page.
• Enter your printer model and check if there is a firmware update available.
• Follow the instructions to update your printer's firmware.

7. Check the HP Smart App Settings

• Open the HP Smart app.
• Go to Printer Settings.
• Look for any color management settings and ensure they are enabled.

Refer to this document: HP Smart Tank 670 series User manual 

I hope this helps. 

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Take care and have a good day.

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